Refund Policy

This policy applies to the $199 RFP Triage founding pilot.

If we decline the package

If we determine that the solicitation is unavailable, outside the pilot scope, too close to its deadline for responsible review, or otherwise unsuitable before substantive analysis begins, we will offer either a different mutually acceptable solicitation or a full refund.

Customer cancellation

You may request a full refund before substantive analysis begins. Once analysis has begun, we may deduct a reasonable amount for work already performed and refund the remaining balance. We will explain any deduction.

Delivery failure

If we fail to deliver the agreed brief and do not agree with you on a revised delivery time, you may request a full refund. Delays caused by inaccessible source materials, incomplete customer inputs, new amendments, agency-system outages, or customer-requested scope changes do not automatically constitute delivery failure.

Completed briefs

A no-bid recommendation, an unfavorable finding, a later solicitation change, or the absence of an award is not by itself grounds for a refund. The pilot sells analysis and decision support—not a favorable recommendation or outcome.

How to request a refund

Email rfptriage@outpost1251.com with the purchaser’s email address and transaction date. Approved refunds are returned through the original payment method; bank processing time can vary.